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Nigerian Civil Aviation Authority is ready to sanction any airlines that delay tickets refund to the passengers.
NCAA Director of Public Affairs and Consumer Protection, Mr Michael Achimugu, made this known in a statement on Tuesday in Abuja,.
According to him, tickets refund compliance regulations remains central to the NCAA’s consumer protection agenda.
He said the time had come for airlines adhere strictly to the refund timelines as failure to comply will attract immediate sanctions under Part 19 of the regulations.
According to him, the incident has triggered the regulator’s to take decisive action against any form of non-compliance.
“Over the past year, the NCAA has worked with airlines to enhance passenger experience and resolve operational challenges.
” The Authority has maintained a balanced approach, fostering cooperation between operators and regulators to promote better service delivery.
“Most airlines have been responsive, and the relationship between operators and the NCAA has significantly improved, benefiting passengers across the board,” he said. Punch
