Dana Air
Since the operations suspension of Dana Air, passengers have expressed growing frustration over the airline’s delay in ticket refunds.
The suspension, which occurred after a runway overshoot incident, led Dana Air to halt flights, leaving many customers in the lurch.
The PUNCH recalls that on April 25, following the runway overshoot by Dana Air, they announced that they were processing refunds for flights affected by the suspension of its operations.
In a statement, the airline management asked for patience from customers and urged them to provide their booking details and bank account numbers to facilitate refunds.
However, several customers have taken to social media to express their dismay at the slow pace of refunds and the lack of communication from the airline.
Speaking with our correspondent, a customer who purchased a ticket two days before the suspension, Israel Adebode, stated, “My flight was supposed to be for last week Monday. Even after the ban, the website was still working until three days later; it stopped working and I have to be refunded.”
Others have reported being blocked by the airline on social media for requesting refunds. A tweep with the handle @Ajewole Theophilus, who claimed to be an affected passenger, tweeted, “Amazingly, @danaairline blocked me and other users on Twitter for requesting the refund of our money. So we can’t reach them again.”
